Sept 12, at 2:20 PM local time, I received this email telling me that my selling limits have changed on my account because another user is associated with it. I’ve been selling under the same account for almost a decade & have no other accounts.
At 2:24 PM, I called eBay Support & spent 1 hour & 22 minutes on the line, the majority of which was on hold. I spoke briefly with one individual who need to escalate my call to another, and a second who needed to send me to a third…and then I just sat on hold. After almost an hour and a half call time, I had to hang up. I had things to do.
I then went online to request a call back & at 4:22 PM I received my support call. After explaining to the girl what what going on & how I had to hang up after being left on hold for so long, she actually started looking into things for me & discovered that this other account originates from the same zip code but everything else was completely different from mine. She does all she is able to do & sends me on to another person (who I believe is the same person I spoke with last time). This #2 informs me that there are technical difficulties & she cannot forward my call at the moment & asks for my number to call me back & continue when things are working again. This call takes 22 minutes.
At 5:07 PM, I receive a call back from the same person & provide all of the information she requests. During this time, I think it would be a good idea to block this user from buying/bidding on my items and discover that I have already blocked them in the past, but with my account being almost a decade old there’s no telling when this actually happened because it doesn’t look familiar to me at all. Again, it’s determined that I need to speak with someone else & once again my call is transferred. After 35 minutes on the call, I gave up once more. I can’t spend this kind of time just sitting on the phone.
After 139 minutes spent on the phone with eBay support to figure out why my account is linked to another that according to an eBay tech has nothing in common with mine except a zip code, I got someone on their @AskeBay feed to look into in (supposedly). They said I should hear back in about 3 days.
…but it doesn’t end there.
I called back today because it has been 3 days. After 59 minutes on hold, I finally got to speak with someone. He loos into it for 10 minutes & gets my phone number to call me back after looking further into the problem.